About this Project
Client's Business Challenge
In response to increased competition, this global education company — sought to modernize & scale its global test delivery capability: scaling its delivery channel 10X (to thousands of test sites in over 160 countries) and re-imagining the technology that supported its end-to-end value chain.
Our Approach
We conducted a thorough current state assessment of each link in the company’s value chain to understand the existing constraints that were hampering scalability and market competitiveness. We then mapped out a future state value chain and operating model that addressed those constraints and framed a technology blueprint for a scalable, integrated technology solution capable of meeting this ambitious target. We conducted a structured, multi-tiered build/buy/partner analysis to source best-of-breed capabilities for several components of this future state architecture and implemented & piloted this solution: in segments and end-to-end, leading up to the global launch and rollout. A key element of making this solution economically viable at 10X scale, was to dramatically streamline crucial value chain components such as test scoring for tens of millions of tests delivered each year. To meet this challenge we led the development of AI-based automated-scoring engines capable of scoring assessments at scale for a fraction of the cost and time required by human scorers. As this capability was designed to run alongside human scoring teams (e.g. a human-in-the-loop-AI model), it required the development of new data sets, workflows, usage policies, governance models, and monitoring tools to enable this hybrid scoring approach.
Value Delivered
The resulting solution was launched on-time, on-budget, enabling the client to dramatically scale (10X) its digital testing capabilities worldwide in a manner that leap-frogged the competition with a moat of capabilities including: global reach (thousands of sites in 160+ countries), AI-based automated scoring, industry-leading test security, operational efficiency, pricing power, product quality, and customer convenience that could not be matched. This solution also contained multiple industry-firsts that were awarded US Patents for the novelty, ingenuity, and scientific/engineering break-throughs they embodied. In addition to generating $1B in Revenue in its first 5 years in operation, this effort was also recognized with CIO Magazine’s Bold 100 Award — an award for which over 2,000 global companies and government organizations competed, but only 100 entities received the award.
Client
Global Education Company
Engagement
AI Transformation
Skills
What Our Clients Say
The Erin Gerald team came up to speed quickly on our business and translated our needs into a remarkable case management solution, that exceeded the feature set of the leading commercially-available platforms.
Jerry Erickson, Principal
Erickson Immigration Group
Erin Gerald has been invaluable to my company. Beyond their Digital Expertise, I found them to be incredibly insightful & resourceful business people who have clearly 'been there, done that' when it comes to launching and commercializing digital products. I'm so excited to partner with them on HealthyBites!
Kelly Burgess, Founder
HealthyBites™
Erin Gerald excelled at taking our high-level objectives and translating them into intelligent, intuitive, and compelling solutions engaged and educated our 25,000 students.
Rob Eppes, President
Junior Achievement of Delaware
Erin Gerald conceived and developed a phenomenal, personalized experience for our Career Pathways program! It was so engaging... truly beyond my expectations!
Dr. Denise Purnell Cuff, Programming & Student Support Lead
Delaware Dept. of Education
Erin Gerald brought structure and discipline to our strategic planning, front/back office, and core operations -- keeping us several steps ahead of our competition. They helped us re-imagine and modernize our end-to-end fleet management logistics, giving us full visibility into our expansive, $20MM heavy construction fleet.
Joey Corrado, CEO
Corrado Construction Company
Despite our agressive timeline and substantial scope, the Erin Gerald team developed a commercial quality solution for our Career Pathways program! It was a tremendous experience... I never wanted to put the screen down!